FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR BACKORDER TIME?
World leaders have collectively lost their minds and it is obvious to many people that a SHTF scenario is in the near future. As a result our sales are at an unprecedented level and we are concurrently challenged by supply chain issues. We try and catch up but then some yahoo does something stupid and we get a boat load of orders. If a product is offered on our online store we believe in good faith that we can ship that product. The backorder time however varies from week to week depending on the insanity of the world. Our best guess at backorder times is listed at the top of our cart page.
DO I NEED A PAYPAL ACCOUNT TO ORDER?
No, as with almost all online stores we use a third party to process online purchases, ours is PayPal. You can check out and pay for your order with any major debit or credit card. Click on the yellow PayPal button on the cart page then scroll down and select "Pay with Debit or Credit Card". It's normal after that. You can also mail a check or call in your order
HOW DO YOU SHIP??
UPS ships to every address so we use UPS. Some other pump manufacturers use 9 and 10ft pallets that must ship via motor freight. Trucks often can not deliver to many residential addresses so that is a no go in our book. The heavy duty box we use is oversized and is 61 inches long, 14" wide and 4" high for pumps less than 53 ft long. Longer pumps use two boxes taped together. Any box over 48 inches long is UPS "oversize", shipping charges are visible on the view cart page.
DO YOU SHIP TO CANADA?
Yes! We ship to Canada all the time. It unfortunately is a bit more expensive and the package will often arrive COD for the extra charges imposed by customs and duty. We have no control over this.
DO YOU SHIP TO ALASKA AND HAWAII?
Yes! We ship to Alaska and Hawaii, shipping charges are calculated on the cart page
DO YOU SHIP TO OTHER COUNTRIES BESIDES CANADA?
The online store is not set up for this but you can email us for a shipping quote. It is usually very expensive but it can be done.
WHAT'S YOUR WARRANTY?
Satisfaction is absolutely guaranteed and our products are guaranteed for the life of your well if there is no obvious abuse. We basically have zero returns for defects but occassionally there are compatability issues with the well, shipping damage and the occasional non prepping spouse. No problem, just send us an email and we will email you a prepaid return UPS shipping label. When we get the pump we will refund your money.
DO YOU TEST YOUR PUMPS?
Every pump is tested prior to shipping. Our AR and SJ pumps are tested under simulated head pressure of 100ft and 200ft repectively on our cool test fixture that has an adjustable pressure relief valve. A big honkin pneumatic cylinder creates a 10" stroke and the test water is 45F (coldest well water temperature). We count how many strokes it takes to produce a gallon of water. AK pumps are also tested but not on this test fixture. If a pump does not pass it does not ship. Pumps are then power dried and readied for shipping.
WHY DO YOU HAVE SUCH A COOL COMPANY NAME?
Apocalypse Well Pumps does indeed have the coolest name in the industry and it simply reflects how cool our customers are
CAN I ORDER A "I'M A PREPPER" TEE SHIRT?
Apocalypse Well Pumps is the unquestioned fashion trend setter in the prepardness community. Look for our Tee shirt in the near future.